Cancellation and Refund Policy

Effective October 20, 2026. USProFin Systems LLC, 175 Fontainebleau Blvd, Suite 2G4, Miami, FL 33172. This policy is part of the LedgerOnCue Terms of Service. If they conflict, the Terms and the offer you accepted prevail. Version 2026-10-20.1.

1. How to cancel

  • Online: a firm owner or administrator can cancel at any time in Settings › Billing › Cancel plan. It takes a few clicks and you do not need to contact anyone.
  • By email: you may also write to support@ledgeroncue.com from the owner's or an administrator's address and name the firm. We confirm the cancellation in writing with its effective date.
  • Timing: you can cancel at any time up to the moment of renewal; a request received before the renewal date counts as on time, even if we process it later. There is no minimum notice.
  • Add-ons: each add-on has its own Cancel add-on button in Settings › Billing, next to a See cancellation policy link. Cancelling an add-on does not cancel your plan. The add-on stays active until the end of the period already paid for it and is not charged again; you can add it back at any time, for example the W-9 add-on each January.

2. What happens when you cancel

  • No more charges: the subscription will not renew, and no further charges are made by card or bank account (ACH).
  • Access to the end of the period: you keep full access until the end of the period you already paid.
  • Read-only window: after that, the workspace becomes read only for 90 days. Your team can see and download reports, statements, journal entries, W-9s and documents. You cannot add new clients, uploads, bank syncs or processing.
  • Reactivation: choosing a plan again during those 90 days restores full access with your data intact.
  • Bank connections: they stop syncing at the end of the paid period. You can disconnect them at any time.
  • After the 90 days:
    • we give the owners at least 15 days' notice before any data is deleted;
    • deletion is confirmed by an authorized person and recorded;
    • records we must keep by law are kept for the time required.
    • We never delete accounting records just because a payment failed or credits ran out.

3. Free trials

  • A trial does not convert into a paid plan on its own. We charge nothing until you choose a plan and authorize the payment.
  • When the trial ends, the workspace becomes read only, as described in section 2. You are notified by email and in the application.

4. Renewals and price changes

  • Renewal: monthly and annual plans renew automatically on the date and at the price shown at purchase, until you cancel.
  • Annual reminder: we email the owners 30 days before each annual renewal, with the amount, the date and how to cancel.
  • Price changes: a price change applies only from a future renewal. You receive notice in advance so you can cancel before it applies.

5. Refunds

  • No refunds for normal use: outside the grace window below, cancelling does not refund a period that was correctly provided or processing already used. That includes the unused months of an annual plan; access continues until the end of the paid period.
  • Grace window after an automatic renewal:
    • Monthly plan: if you cancel within 3 days after a renewal and processed no statements in the new period, we refund that renewal in full and access ends on cancellation.
    • Annual plan: if you cancel within 14 days after a renewal, we refund it in full if you used nothing in the new period; if you used it, we refund the full unused months.
    • The grace window applies to automatic renewals, not to the first purchase or to add-ons bought separately.
  • Plan changes: a move to a lower plan applies at the next renewal, with no refund. A move to a higher plan is charged at once for the rest of the period, as shown before you confirm.
  • When we refund:
    • duplicate, incorrect or unauthorized charges;
    • a renewal charged after a cancellation made on time;
    • a paid service we did not provide as agreed;
    • if we discontinue a prepaid service without breach on your side, the unused part.
  • How: write to support@ledgeroncue.com within 60 days of the charge. We answer within 10 business days. Approved refunds return to the original payment method.
  • Credits: statement-processing credits and referral credits have no cash value and are not refunded, except when they were charged by mistake.
  • Your legal rights: nothing here limits a right the law gives you.

6. Bank account (ACH) payments

  • Cancelling the subscription revokes the debit authorization for future renewals.
  • To stop a debit that is already scheduled, cancel at least three business days before it.

7. Contact

    support@ledgeroncue.com.

Cancellation and Refund Policy | LedgerOnCue